Refund policy

Return & Refund Policy

We want you to love your order from The Lockery. If something isn’t right, please review our policy below and contact us as soon as possible.

Returns

Eligible items may be returned within 14 days of delivery. To qualify for a return, merchandise must be unused, unworn, unopened where applicable, and in its original packaging and condition.

For hygiene and product-integrity reasons, opened or used DIY Loc Sprinkles Kits, worn Ready-to-Wear loc jewelry, and any item that has been altered, assembled, customized, or used cannot be returned.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If your order is damaged, defective, or you received the wrong item, contact The Lockery within 7 days of delivery.

Please include your order number and clear photos of the item and packaging so we can review the issue.

If the issue was caused by The Lockery, we will work with you on an appropriate replacement or refund at no additional return-shipping cost to you.

Return Shipping

For approved returns that are not the result of an error by The Lockery, the customer is responsible for return-shipping costs.

Original shipping charges are nonrefundable. We recommend using a trackable shipping method, as The Lockery cannot be responsible for return packages lost in transit.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method.

Your bank or card provider may require additional processing time before the refund appears in your account.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing, packing, or shipment.

Once an order has shipped, it is subject to the return terms above.

Shipping Addresses & Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error, contact us immediately. We cannot guarantee that an address can be changed after processing begins.

Additional shipping charges caused by an incorrect customer-provided address, refused package, or unclaimed package may be the customer's responsibility.

Lost or Stolen Packages

If tracking shows a package as delivered but you cannot locate it, please first check with household members, neighbors, and the shipping carrier.

Contact us if you still need assistance. Carrier-confirmed delivery does not automatically qualify an order for a refund, but we will help review the situation when possible.

Final Sale Items

Items specifically marked Final Sale cannot be returned or refunded unless they arrive damaged, defective, or incorrect.

How to Start a Return

Contact The Lockery with your order number, the item you would like to return, and the reason for the return.

Please do not send merchandise back before receiving return approval and instructions from us.

This policy does not limit any rights you may have under applicable law.