Shipping policy

Shipping Policy

Thank you for shopping with The Lockery! We carefully prepare and package each order so your loc goodies arrive ready to sweeten your style. 🧁

Order Processing

Orders are processed and prepared before being transferred to the shipping carrier. Processing time is separate from the carrier’s estimated transit time.

Processing times may vary depending on order volume, product availability, holidays, launches, and special promotions.

Once your order ships, you will receive shipping confirmation and tracking information when available.

Pre-Sale & Pre-Order Items

Products purchased during a pre-sale or pre-order period are not ready for immediate shipment.

The expected shipping or ready-to-ship date will be displayed on the applicable product page, announcement, or promotional materials.

For our initial launch, pre-sale begins September 21, 2026, with orders expected to begin shipping October 1, 2026.

Please understand that pre-sale shipping dates are estimates. If a significant delay affects your order, The Lockery will make reasonable efforts to communicate the updated timeline.

Shipping Rates

Shipping charges are calculated and displayed during checkout before payment is completed.

From time to time, The Lockery may offer free or discounted shipping promotions. Any minimum purchase requirement or other conditions will be displayed with the applicable promotion.

Estimated Delivery Times

Delivery times shown at checkout or provided by a shipping carrier are estimates and are not guaranteed delivery dates.

Carrier delays caused by weather, holidays, transportation disruptions, or other circumstances outside The Lockery’s reasonable control may affect delivery.

Processing time should be added to the carrier’s estimated transit time when estimating when your order will arrive.

Tracking Your Order

When tracking is available, tracking information will be sent after your order has been prepared for shipment.

Please allow time for the carrier to scan and update a newly created tracking number.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you discover an error in your shipping address, contact The Lockery as soon as possible. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once processing or shipping has begun.

The Lockery is not responsible for delivery problems resulting from an incorrect or incomplete address provided by the customer.

Additional shipping charges required to resend an order because of an incorrect customer-provided address may be the customer’s responsibility.

Returned & Undeliverable Packages

If a package is returned to The Lockery because it was refused, unclaimed, or could not be delivered to the address provided, we will contact you regarding available options.

Additional shipping charges may apply if the order must be shipped again for reasons outside The Lockery’s control.

Lost Packages

If tracking stops updating or your package appears to be lost in transit, please contact The Lockery so we can help review the shipment and, when appropriate, assist with the carrier’s claim or investigation process.

Please understand that a carrier investigation may be required before a replacement or refund decision can be made.

Packages Marked Delivered

If tracking shows your package as delivered but you cannot locate it, please check around the delivery location and with household members, neighbors, apartment or property management, and the shipping carrier.

Please contact us if the package still cannot be located.

A carrier-confirmed delivery does not automatically qualify an order for a refund or replacement, but The Lockery will work with customers in good faith to review the situation.

Damaged Packages

If your order arrives damaged, please keep the product and packaging and contact The Lockery within 7 days of delivery.

Include your order number and clear photographs of the product and packaging so we can review the issue.

Please see our Return & Refund Policy for additional information regarding damaged, defective, or incorrect orders.

International Shipping

Unless specifically offered during checkout, The Lockery currently ships only to destinations supported by our available shipping options.

Any international shipping availability, rates, duties, taxes, or other charges will be displayed or communicated where applicable.

Shipping Questions

For questions regarding an existing shipment, please contact The Lockery through the contact methods available on our website and include your order number.