Terms of service

Terms of Service

These Terms of Service govern your use of The Lockery website and your purchase of products from The Lockery. By visiting our website, placing an order, or otherwise using our services, you agree to these Terms.

1. About The Lockery

The Lockery offers DIY loc accessory kits, ready-to-wear loc jewelry, and related products. Throughout these Terms, “The Lockery,” “we,” “us,” and “our” refer to The Lockery and its online store.

2. Online Store Terms

You may use our website and products only for lawful purposes. You may not use our website or products in a way that violates applicable laws or infringes upon the rights of others.

You agree not to interfere with, damage, disrupt, or attempt to gain unauthorized access to our website, systems, or services.

3. Product Information

We work to present our products, colors, sizes, materials, quantities, and photographs as accurately as possible.

Because many of our products contain curated assortments of beads, charms, findings, and other decorative components, individual pieces, colors, patterns, placement, and assortment may vary slightly from photographs or examples shown on our website.

Screen and device settings may also cause colors to appear differently.

These natural variations are part of the curated nature of our products and are not considered defects.

4. DIY Products

Our DIY Loc Sprinkles Kits are intended for creative, decorative use according to the instructions provided.

Kits may contain small components and tools, including beads and needles. Keep all kit components away from babies, young children, and pets. Small components may present a choking hazard, and needles or other tools may cause injury if handled improperly.

Customers are responsible for following included instructions and exercising appropriate care when using our products.

5. Ready-to-Wear Loc Jewelry

Ready-to-Wear pieces are decorative hair accessories. Customers should use reasonable care when installing, wearing, removing, and storing these products.

The Lockery is not responsible for damage caused by improper installation, misuse, modification, excessive force, or failure to follow product instructions.

6. Orders

We reserve the right to accept, decline, limit, or cancel an order when reasonably necessary, including in cases involving suspected fraud, pricing or inventory errors, unauthorized resale, or other circumstances affecting our ability to fulfill the order.

If we cancel an order after payment has been collected, the applicable amount will be refunded.

7. Pricing and Payment

Prices are displayed in U.S. dollars unless otherwise stated.

Prices, promotions, product availability, and offers may change without notice. Applicable taxes and shipping charges will be shown during checkout when required.

You agree to provide current, complete, and accurate billing and payment information when placing an order.

8. Pre-Orders and Pre-Sales

Products offered during a pre-sale or pre-order period may not be immediately available for shipment.

Any estimated processing, availability, or shipping dates provided for pre-sale products are estimates and may change due to production, inventory, carrier, or other circumstances.

We will make reasonable efforts to communicate significant delays affecting your order.

9. Shipping and Delivery

Customers are responsible for providing a complete and accurate shipping address.

Shipping and delivery estimates are not guarantees. Once an order has been transferred to a shipping carrier, circumstances outside The Lockery’s reasonable control may affect delivery.

Additional information regarding shipping, incorrect addresses, undeliverable packages, and delivery issues is provided in our Shipping Policy and Return & Refund Policy.

10. Returns and Refunds

Returns, refunds, damaged items, incorrect orders, cancellations, and related requests are governed by our Return & Refund Policy.

Please review that policy before completing your purchase.

11. Intellectual Property

The Lockery name, branding, logos, original graphics, website design elements, product photography, written content, instructional materials, product presentation, and other original brand content belong to The Lockery or are used with permission.

You may not reproduce, copy, sell, distribute, publish, or commercially exploit our protected content without permission.

12. User Content and Reviews

If you voluntarily submit a product review, photograph, comment, testimonial, or other content to The Lockery, you confirm that you have the right to submit that content.

We may display submitted reviews or testimonials in connection with our store and products, subject to applicable law and any permissions required.

13. Third-Party Services

Our store may use or link to third-party services, including payment processors, shipping carriers, social platforms, and other service providers.

Those third parties may have their own terms and policies. The Lockery is not responsible for third-party websites or services outside our reasonable control.

14. Prohibited Uses

You may not use our website to engage in fraud, transmit malicious code, collect information unlawfully, impersonate another person, interfere with website security, violate intellectual property rights, or engage in other unlawful activity.

We may restrict access to our services when necessary to protect The Lockery, our customers, or others.

15. Disclaimer and Limitation of Liability

To the extent permitted by applicable law, products and services are provided without warranties beyond those expressly provided by The Lockery or required by law.

The Lockery will not be liable for indirect, incidental, special, or consequential losses arising from use or misuse of our website or products to the extent such limitations are permitted by applicable law.

Nothing in these Terms excludes or limits rights or remedies that cannot legally be excluded or limited.

16. Changes to These Terms

We may update these Terms of Service periodically. The version posted on our website at the time of use will govern your use of the website and services, subject to applicable law.

17. Governing Law

These Terms are governed by the laws applicable to The Lockery’s business operations, without limiting any mandatory consumer protections that may apply to you.

18. Contact

Questions regarding these Terms of Service may be submitted through The Lockery’s website contact methods.