Returns & Exchanges

If Something Isn’t Right

We want your Lockery order to arrive as expected. If you receive an incorrect item, a damaged product or something appears to be missing, contact us through the Contact page with your order number.

Return Eligibility

Return and exchange eligibility can depend on the product type, condition and reason for return. Because some items may include small accessories, assembled pieces or limited-release components, not every item will necessarily qualify for return.

The official terms that apply to your purchase are listed in our Refund Policy. Please review that policy before sending anything back.

Before You Ship Anything Back

Please contact us first. Items returned without prior instructions may not be processed correctly.